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  1. Customer complaints annual report 2021–22

    Document PDF 173 KB

    Complaints Management. Customer Complaints Annual Report 2021-22. Complaints Management. Our Complaints Management Framework Section 219A of the Public Service ...

  2. Customer complaints annual report 2020–21

    Document PDF 1 MB

    Customer complaints Annual report 2020-21

  3. Customer complaints annual report 2019–20

    Document PDF 141 KB

    Customer complaints annual report 2019-20

  4. Customer complaints annual report 2018–19

    Document PDF 60 KB

    Customer complaints annual report 2018-19

  5. Community advocacy and education 2020–2022

    Document PDF 5 MB

    Community advocacy and education 2020-2022

  6. Proposed fees and charges reform for key services – Deceased estates services

    Document PDF 2 MB

    Fees and charges

  7. Preventing financial elder abuse – Fact sheet

    Document PDF 5 MB

    Preventing financial elder abuse – Fact sheet

  8. Considering Human Rights in Decision Making: Evaluation of the Introduction of Structured-Decision Making Framework in the Public Trustee Queensland

    Document PDF 563 KB

    Considering Human Rights in Decision Making: Evaluation of the Introduction of Structured-Decision Making Framework in the Public Trustee Queensland

  9. Complaints about the public official policy

    Document PDF 206 KB

    Complaints About the Public Official Policy

  10. Service improvements and social benefits report 2022–2023

    Document PDF 13 MB

    Service improvements and social benefits report 2022-2023