Lodge unclaimed money
Before the lodgement of unclaimed money, please read through the guide to ensure that your unclaimed money lodgement is in accordance with legislative requirements. To prevent the rejection of your unclaimed money lodgement it is important to check a few things first. The below legislative information is general and should not be considered as comprehensive or considered as 'advice'. If in any doubt please contact the Unclaimed Money Unit of the Public Trustee, or seek your own professional advice.
Have you held the unclaimed funds for the required time? Please see the table below for the applicable legislation:
|Business or Entity Type||Legislation||Time Requirements|
|Real Estate Agents (excluding RTA bond money)||s.33 Trust Accounts Act 1973||Funds held on or before the 01/04/2019|
|Solicitors||s.713 Legal Professions Act 2007||Funds held on or before the 01/04/2019|
|Accountants||s.33 Trust Accounts Act 1973||Funds held on or before the 01/04/2019|
|Share Registries for ASX listed companies||s.98-102 Public Trustee Act 1978||Funds have been held for 2 years prior to intended lodgement date|
|Utility Providers||s.98-102 Public Trustee Act 1978||Funds have been held for 2 years prior to intended lodgement date|
|Government Departments (incl. Local Councils)||s.98-102 Public Trustee Act 1978||Funds have been held for 2 years prior to intended lodgement date|
|Storage Lien-Money Owing||s.15 Storage Liens Act 1973||Funds have been held for 28 days following the sale of property|
|Pawnbrokers||s.64 Second-hand Dealers and Pawnbrokers Act 2003||Funds have been held for 12 months following the sale of property|
|Hospitals & Institutions||s.105 Public Trustee Act 1978||Funds have been held for 3 months prior to intended lodgement date|
|Auctioneer (including Chattels)||s.33 Trust Accounts Act 1973||Funds held on or before the 01/04/2019|
|General Business (Holding Account)||s.98-102 Public Trustee Act 1978||Funds have been held for 2 years prior to intended lodgement date|
*Real Estate Agents please note -that the under no circumstances can the Public Trustee accept funds relating to Residential Tenancy Authority bonds.
**In the instance of unclaimed or abandoned property, Real Estate Agents please refer to s.363-365 and s.392-395 Residential Tenancies and Rooming Accommodation Act 2008.
Have you prepared the lodgement with the required information?
So that your lodgement can be accepted and published onto our website, we require specific information to enable the uploading of the lodgement onto the unclaimed money register. Please download guides and instructions in relation to preparing the required data for your lodgement.
- Lodging Entity Details Form (PDF, 306 KB)
- Unclaimed Money Template Explained (XLS, 62 KB)
- Unclaimed Money Template Instructions (PDF, 404 KB)
- Unclaimed Money Template (XLSX, 35 KB)
- How to save as a .csv file (PDF, 193 KB)
- Unclaimed Money Validation Guide (PDF, 560 KB)
Before the submission of your unclaimed money lodgement please ensure that:
- You have provided the required information in the correct format
- You have saved and converted the Excel spreadsheet into the required .csv file format
- You have validated the .csv file in the validator - Download CSV validator tool
- You have correctly saved the .csv file to a USB stick or CD
If you experience any problems using the validator, please contact the Public Trustee for assistance. When placing a file onto a CD please ensure that you select, 'save as USB'. In addition, when saving to CD ensure that you close the disc. Failing to do this may result in a blank disc being submitted with your lodgement.
Submitting your Unclaimed Money Lodgement to us:
Once you have prepared and saved the data for your unclaimed money lodgement, please complete the Lodging Entity Details form. This is to ensure accurate record keeping, file management and to satisfy audit requirements. The Public Trustee can only accept cheques for the payment of unclaimed money. Cheques are to be made payable to the Public Trustee of Queensland.
Due to the high speed mail processing machines used by Australia Post, please place either USB or CD inside a padded bag to prevent the USB/CD being damaged.
Your unclaimed money lodgement can then be mailed to:
Unclaimed Money Lodgement
GPO Box 1449
BRISBANE QLD 4001
Should you have any further queries or questions, or require assistance with your lodgement please contact the Unclaimed Money Lodgement Officer on (07) 3564 2028. Alternatively, please send your enquiry via email to firstname.lastname@example.org, allowing up to 2 business days for a response.