Make a complaint

The Public Trustee is committed to offering professional and customer-focused service at all times. We are committed to enhancing and protecting the rights, dignity and interests of our customers.

We value your feedback as we know that it will help us to improve in everything that we do.

If you need to make a complaint, please fill out the form below.

This form will go to our Complaints Team who will contact you about your complaint.

More information about the complaints process can be found here, or watch this short video about complaints.

Your details

Customer details
Complaint details

Please email any supporting documents for your complaint—such as PDFs or photos—to

Privacy: The Public Trustee is collecting your personal information for the purpose of addressing and responding to your concerns. Your personal details will be accessed only by authorised officers within the Public Trustee and will not be disclosed to any other third party without your consent except where required by law. 

Last published: 26/06/2024 4:51:13 AM