Queensland Public Trustee is committed to improving public access to information about the services we provide, our priorities and the way we make decisions.
By actively supporting the Queensland Government’s right to information, we hope to improve the public understanding of the vital role Queensland Public Trustee plays in an accessible justice system and a safe, supportive society.
What is Right to Information
The Queensland Government has made a commitment to provide access to information held by the government, unless on balance it is contrary to the public interest to provide that information.
Legislation replacing the Freedom of Information Act 1992 came into effect on 1 July 2009:
Right to Information aims to make more information available, provide equal access to information across all sectors of the community and provide appropriate protection for individuals' privacy. Find out more about Right to Information.
How to access information
Queensland Public Trustee publication scheme includes the proactive release of information that previously would only have been available on request. You can also find information about our annual reports.
If you are looking for information about Queensland Public Trustee and cannot find it on our website, please contact us and we will see if it can be released to you informally. To arrange for inspection or a copy of a document, please write to the following address, clearly describing the document and the method of access, e.g. by way of inspection or an electronic/paper copy:
The RTI/IP Contact Officer
Governance & Risk Directorate
Queensland Public Trustee
GPO Box 1449
Brisbane Qld 4001
Telephone: (07) 3564 2103
Email: [email protected]
Your rights
The Queensland Governments Right to Information initiative gives you the right to access information held by public sector agencies in Queensland, unless there is a good reason for it not to be provided. You have a right to access your personal information and amend your personal information held by government under the Information Privacy Act 2009 (IP Act). You have a right to access personal and non-personal information held by government under the Right to Information Act 2009 (RTI Act).
The Public Trustee of Queensland has delegated the power to deal with RTI and IP applications to the Department of Justice and Attorney-General (DJAG). RTI or IP applications for Queensland Public Trustee documents can be completed online by selecting DJAG as the agency. You can also download the Right to Information and Information Privacy Access Application Form and the Personal Information Amendment Form.
- Find out about the fees and charges for applications made under the RTI Act.
- Find out more information about the RTI and IP process at the Office of the Information Commissioner.
Your right of review
If you are not satisfied with a decision on your application for access under the Right to Information Act 2009 or the Information Privacy Act 2009
Under the RTI and IP Acts, you have a right of internal review. An internal review decision must not be decided by the person who made the original decision, or a person who is less senior than that person. An application for internal review must be made in writing, state an address to which notices under the relevant Act may be sent, and be lodged at the following address:
RTI and Privacy Unit
Department of Justice and Attorney-General
GPO Box 149
Brisbane Qld 4001
Telephone: (07) 3227 7618
Email: [email protected]
There is no fee for internal review applications. Unless a further time is allowed, an application for internal review must be made within 20 business days after the date of the written notice of the decision.
You may also apply to have any decision externally reviewed by the Office of the Information Commissioner. It is not necessary to have an internal review before applying for external review. An application for external review can be lodged with the Office of the Information Commissioner by one of the following methods:
In person
Office of the Information Commissioner
Level 11, 53 Albert Street
Brisbane QLD 4000
Post
Office of the Information Commissioner
PO Box 10143
Adelaide Street
Brisbane QLD 4000
Email: [email protected]
Online: Application for External review