At Queensland Public Trustee*, we are committed to putting our customers first. That means we make ourselves as easy as possible to contact. Where possible, we offer direct contact options and through in person at our offices, over the phone and via email.
Discover more about the ways to contact specific areas or departments within Queensland Public Trustee*.
Useful email addresses
Client enquiries—[email protected]
Feedback—[email protected]
Customer Complaints—[email protected]
Media (Mon–Fri)—[email protected]
Notice of Intention—[email protected]
Service of legal documents*—[email protected]
*Please note: If Queensland Public Trustee is sought to be appointed as financial administrator or trustee, or is being referred to in any legal context, the relevant documents, including court documents, must describe the legal entity as defined by the Public Trustee Act 1978, that being the Public Trustee of Queensland. Court documents must also refer to the capacity in which the Public Trustee is sought to be appointed.
Useful phone numbers
- General enquiries
- Enduring power of attorney
- Unclaimed money
- Deceased estate enquiries
- Trust management enquiries
- Queensland Public Trustee investment funds
- Community group speaker requests
- Arranging an interpreter.
Call 1300 360 044 or Free Call 1800 512 421
Send us a fax on (07) 3213 9484
Contact us via our website
Enquiry form for your questions >
Mailing addresses to contact one of our offices
See our map and location contact details of our 15 offices across Queensland.
Examining accounts of administration for private administrators—mailing address
For a private administrator who selects Queensland Public Trustee as their preferred examiner, accounts are to be submitted on the approved forms and forwarded to:
Public Trustee of Queensland
Administration Accounts Assistance
GPO Box 1449
BRISBANE QLD 4001
Contact information for lawyers
Legal practitioners may liaise with Queensland Public Trustee* for a variety of reasons, depending on the capacity in which Queensland Public Trustee* is acting. Below is a list of email addresses relevant to particular circumstances.
To correspond with a Trust Officer on one of our existing customer matters, please email [email protected]. Note: Queensland Public Trustee’s* customer reference should be included in the subject or body of the email
To contact Queensland Public Trustee* with a general enquiry, please email [email protected]
To give Queensland Public Trustee* a copy of a notice of intention to apply for a grant of probate or letters of administration under Rule 598 of the Uniform Civil Procedure Rules 1999, please email [email protected].
To request an estimate of Queensland Public Trustee’s* fund management fees to administer a damages award, please email [email protected]. The request must be in a prescribed form generated via Queensland Public Trustee’s* estimate request software. Click here for further information on fund management fee estimates.
To request Queensland Public Trustee’s* sanction of a compromise of a legal claim under section 59 of the Public Trustee Act 1978, please email a completed sanction questionnaire to [email protected].
To serve proceedings on Queensland Public Trustee* (in his representative or corporate capacity), including service of applications for the Court’s sanction of a compromise under section 59 of the Public Trustee Act 1978 as required by Supreme Court of Queensland Practice Direction No.15 of 2018 (Supreme Court Practice Direction 15 of 2018 (courts.qld.gov.au) and District Court of Queensland Practice Direction No. 6 of 2018 (District Court Practice Direction 6 of 2018 (courts.qld.gov.au), please email [email protected].
Email service is accepted at the time of receipt if during our Brisbane business hours (9.00am – 4.00pm Monday to Friday, excluding Brisbane public holidays). If the email is received outside business hours, service is deemed to have been made at 9am the next business day.
For complaints, feedback and media enquiries, see our main email addresses and contact information above.
The email addresses monitored by the Office of the Official Solicitor are [email protected] and [email protected].
If you are communicating with a lawyer at the Office of the Official Solicitor on a particular customer matter, it is appropriate to communicate by using the lawyer’s email address, except for service. In such a case, it will be necessary to use [email protected], with copy to the particular lawyer at the Office of the Official Solicitor who has the conduct of the matter for the customer or for the corporation.
*Queensland Public Trustee is our registered business name, however the legal name of the Corporation under the Public Trustee Act 1978 is The Public Trustee of Queensland. If the Queensland Public Trustee is sought to be appointed as financial administrator, manager, personal representative, agent, attorney, nominated person, trustee, litigation guardian or in any other legal capacity, or is being named in any legal context, the relevant documents (including court documents) must describe the Corporation as The Public Trustee of Queensland and must also refer to the capacity in which The Public Trustee of Queensland is sought to be appointed or named.