Make a complaint

At Queensland Public Trustee, we take your feedback seriously as part of our ongoing commitment to providing professional and customer-focused service.

All complaints are treated confidentially and once we receive your completed form below we will record it in our complaints management system and send you an acknowledgement within three working days.

If you have trouble completing the form below, please call us on 1800 014 536.

Read more about the complaints process.

Your details
I am a *
Preferred contact method
We will email a copy of your complaint to this address.
Customer details
Complaint details
Maximum characters: 2000

Please upload a supporting document for your complaint.

File Format: doc, docx, pdf, txt, jpg or png. Maximum upload file size: 50MB.

If you would like to send more than one supporting document for your complaint, please email [email protected]

Maximum characters: 500

Privacy: The Public Trustee is collecting your personal information for the purpose of addressing and responding to your concerns. Your personal details will be accessed only by authorised officers within the Public Trustee and will not be disclosed to any other third party without your consent except where required by law.