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Client Satisfaction Survey


Gender Female
Male
Questions Strongly Disagree Disagree Neutral Agree Strongly Agree
It was easy to make an appointment
The wait time for an appointment was acceptable
Staff were courteous and helpful at all times
The legal aspects relating to Will making were explained
to me
The Public Trustee’s Executor services were explained
to me
The benefits of an Enduring Power of Attorney were explained to me
I am confident that the document prepared for me meets
my needs
I would recommend The Public Trustee’s service to colleagues, family and friends


Thank you for your time and cooperation in completing this survey.



Protecting your privacy

The Public Trustee collects and manages personal information in the course of performing its activities, functions and duties in accordance with the Public Trustee Act 1978 (QLD). We respect the privacy of the personal information held by us. The way in which The Public Trustee manages personal information is governed by the Information Privacy Act 2009 (QLD). This means there are restrictions on how we can use, and when we can disclose, your personal information. When you supply us with your personal information as part of providing us with feedback or lodging a complaint, we will generally use this information only to assist us to address your concerns. We generally do not disclose your personal information outside of The Public Trustee unless we are required to do so by law or unless you have given us your consent to such disclosure. If you would like to read our Privacy Statement, please visit http://www.pt.qld.gov.au/privacy.